Privacy Policy
1. Who We Are
Shop at Shay’s is an online retail store offering curated lifestyle, fashion, and home products. Our website is operated independently, and we are committed to being transparent about how we collect, use, and protect your personal information.
When you place an order with us, your information may be shared with our fulfillment partners — including suppliers on AliExpress — solely for the purpose of processing and delivering your order.
2. What Information We Collect
Information You Give Us
- Full name and shipping/billing address
- Email address and phone number
- Payment information (processed securely through our payment gateway — we never store full card details)
- Order history and any communication you send us
Information Collected Automatically
- Browser type, device type, and IP address
- Pages viewed, time spent on site, and referring URLs
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- To process and fulfill your orders
- To communicate order confirmations, shipping updates, and delivery notifications
- To respond to your questions and customer service requests
- To improve our website experience and product offerings
- To send you promotional emails if you have opted in (you can unsubscribe at any time)
- To comply with our legal obligations
4. How We Share Your Information
We do not sell your personal information to third parties. We may share your information with:
- Suppliers and fulfillment partners (such as AliExpress sellers) who ship products directly to you — they receive only the details needed to complete your order
- Payment processors to handle transaction security
- Shipping carriers for delivery tracking
- Service providers who help us operate our website (e.g., analytics, email tools)
All third parties we work with are required to handle your data responsibly and only for the purposes we specify.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, keep items in your cart, and analyze site traffic. You may disable cookies through your browser settings, though some site features may not function as expected if you do.
6. Data Retention
We retain your personal information for as long as necessary to fulfill your order, maintain our business records, and comply with applicable laws. If you wish to have your data deleted, please contact us and we will handle your request within a reasonable timeframe.
7. Your Rights
Depending on where you are located, you may have the right to:
- Request access to the personal data we hold about you
- Ask us to correct inaccurate information
- Request deletion of your personal data
- Opt out of marketing communications at any time
To exercise any of these rights, reach out to us at the contact details listed at the end of this policy.
8. Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no online platform can guarantee 100% security. We encourage you to use strong passwords and to contact us immediately if you suspect any unauthorized activity on your account.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies before sharing any information.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us through our website’s contact page or via email.